Well I’m writing this from the wordpress for iPhone application, as I currently do not have Internet access (apart from GPRS). I moved into a new house yesterday, with my lovely girlfriend Emma.
Last week I contacted Virgin Broadband’s “Home Movers Team” to inform that I was about to move house. I spoke to a very kind lady called Katherine l, who told me hat she would arrange for my service to be cut off from my old property in the morning and it to be connected in the afternoon. She also found that the previous tenants had not ended their contract, so she would get that sorted and call me if there were any problems. Simple aye?? Unfortunately not so.
Yesterday early afternoon I called Virgin’s “Quick Activation” team to get everything going. It seams I was with wrong team, so the put me through to Customer Support who spoke to me q while and put me back again.
Apparently Katherine never did anything, my service was still connected to my old flat, and the previous tenants service had no been removed. So the “man from India” (no racial slight intended) told me he “would submit the form, and contact me most quickly when he had the response from the requested form he had sent just now”.
An hours worth of phone calls later and I am told that the property has no Virgin Service (so what did they waste my morning disconnecting) and they must send round an engineer. Regardless of the fact that I have already connected everything and just need them to “flick the switch”. So I get Internet on Wednesday, and intend to get at least a months refund on Thursday once I speak to their complaints department!!!
Sorry if this post rambled but it’s hard to type a good one via an iPhone!!
UPDATE: Virgin Media tweeted back at me!! They said,
@jamesakadamingo Really sorry about the problems James, moving house is stressful enough. Do get in touch if you need further help. ST
I will get in contact with them, and see what ST can do to stop me being angry!!
Oh and look it’s a virgin service point in my flat how did thy get there, maybe it was ALREADY here?!?!
